Privacy statement
1. Who We Are
Dyrgard, located Haarlem, The Netherlands. Is responsible for the processing of personal data as described in this Privacy Policy.
Chamber of Commerce (KvK) number: 82093377
Email: customer.service@dyrgard.com
Websites: www.dyrgard.com / www.dyrgard.nl
The Data Protection Officer of Dyrgard can be reached by using the contact form
2. Personal Data We Collect
Dyrgard processes your personal data because you use our services and/or because you provide it to us yourself.
We may collect the following personal information:
Full name
Address details
Phone number
Email address
Payment information (processed only via secure payment partners)
IP address and browser data (via analytical cookies)
Order and communication history
Data about your activities on our website
Bank account number (for refunds, where applicable)
3. Children’s Privacy
Our website and/or services are not intended for children under the age of 16, unless they have permission from a parent or guardian. We cannot verify the age of visitors, and we encourage parents to be involved in their children’s online activities.
If you believe that we have collected personal data from a minor without parental consent, please contact us at customer.service@dyrgard.com
, and we will promptly delete this information.
4. Purposes and Legal Basis for Processing
Dyrgard processes personal data for the following purposes:
Handling orders and payments
Shipping orders and managing returns or warranty claims
Sending confirmation or service messages
Providing customer support
Informing you about product or service updates
Improving our website and user experience
Complying with legal obligations (e.g., tax record keeping)
We process personal data only on the following legal bases:
Performance of a contract
Compliance with a legal obligation
Consent of the data subject
Legitimate interest (such as fraud prevention and service improvement)
5. Automated Decision-Making
Dyrgard does not make decisions based solely on automated processing that could significantly affect individuals. All decisions involving personal data are reviewed by authorized personnel.
6. Retention Periods
Dyrgard will not retain your personal data longer than necessary for the purposes stated above.
Order and invoice data: 7 years (statutory retention period)
Correspondence and contact forms: up to 2 years
Newsletter subscriptions: until unsubscribed
7. Sharing of Personal Data with Third Parties
Dyrgard only shares personal data with third parties when necessary for the execution of an agreement or to comply with legal obligations.
We share data exclusively with carefully selected and trusted partners, including:
Payment providers: Mollie, PayPal
Shipping partners: PostNL, DHL, or other carriers
Hosting and webshop platform: JouwWeb B.V.
Analytics services: Google Analytics / Google Merchant Center (anonymized where possible)
Data Processing Agreements have been concluded with these parties in compliance with the GDPR.
8. Cookies and Similar Technologies
Dyrgard uses functional, analytical, and (with consent) marketing cookies.
A cookie is a small text file stored in your browser when you visit our website.
Functional cookies ensure the website operates properly.
Analytical cookies (e.g., Google Analytics) help us understand website usage.
Marketing cookies may track browsing behavior across websites to display personalized content and ads.
You can disable or delete cookies at any time through your browser settings.
For more information about cookies, visit: https://www.allaboutcookies.org
9. Data Security
Dyrgard takes the protection of your personal data seriously and implements appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, or disclosure.
Our websites use SSL encryption, and all personal data is transmitted via secure connections.
10. Your Rights
You have the right to:
Request access to your personal data
Request correction or deletion of your data
Withdraw consent for data processing
Object to the processing of your data
Request data portability
Requests can be sent to customer.service@dyrgard.com
To verify your identity, we may request additional information (please redact your photo, MRZ, passport number, and BSN on any ID copy).
We will respond as soon as possible, but within 30 days.
If you believe your data has not been handled properly, you may file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl
11. Data Outside the EU
For customers outside the EU, your personal data may be processed by parties located outside the European Economic Area (EEA). In such cases, Dyrgard ensures appropriate safeguards are in place in accordance with the GDPR.
12. Changes to This Privacy Policy
Dyrgard reserves the right to amend this Privacy Policy at any time. The most recent version is always available on our website.
In case of substantial changes, you will be notified by email.
Last updated: October 2025